Frequently Asked Questions

Can I get a refund?

In most cases you can not as all sales are final. However, If you have ordered a product online and wish to have it refunded you can by logging in and making a request or contacting us in the office and we shall take care of this for you provided your item has not shipped or left our facilities.

Ordering

If having trouble ordering a product please contact our Customer Service Dept. and we will assist your needs.

Payment, Pricing & Promotions

All Sales are Final. You may request a cancellation from your Ceramic Flat Iron Account prior to product ships. (Once order is shipped, the sale is final) You may also contact our Customer Service Dept. for any questions or concerns.

Viewing Orders

To view orders, use your Ceramic Flat Iron Account for orders progress.

Updating Account Information

Use your Ceramic Flat Iron Account for updates or contact our Customer Service for assistants.

Shipping

Shipping
Tracking Information

Returns, Exchanges & Warranty

Returns:
Exchanges:
Warranty:
Damaged Shipment:

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